Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. Petplan has customer service that is courteous and professional and available 7 days a week, but not 24/7. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. No problems with a claim. PetFirst Reviews and Customer Service. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. Excellent service. J. JH. 480% of claims are processed within 10 days or less. Posted: 06/26/2015. Lots os tests and special diets and pills. PetFirst customer service is available via phone at 1-855-270-7387. The customer service reps are very friendly over the phone. Preferred customer support. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. We feel so happy to have our dog who is family to us on a plan from PetFirst. Excellent service. Maggie the Aussie-Doodle got more than she bargained for after eating chocolate one night. … We are the pet travel people.. Average salaries for PetFirst Pet Insurance Customer Service: $14. If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details. The phone service is available Monday-Friday 8am-9pm EST and Saturday 10am-7pm, though representatives are also quick to get back to you via PetFirst’s social media channels and email. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. PetFirst. Do you agree with PetFirst Pet Insurance's TrustScore? Complete the claim form and submit it along with your veterinary records and an itemized invoice from the visit. Unit 2 - 1115 North Service Road West Oakville, Ontario, Canada L6M 2V9. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. ... Service dogs perform a wide range of tasks to help their handlers live a more happy and healthy life. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. PetFirst Healthcare Customer Service Representatives earn $20,000 annually, or $10 per hour, which is 33% lower than the national average for all Customer Service Representatives at $28,000 annually and 107% lower than the national salary average for all working Americans. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job. Helpful Not Helpful. PetFirst. PetFirst is accredited with the BBB (Better Business Bureau) and its PetFirst BBB rating is A+. Your experience can help others make better choices. Inbound Sales Representative Petfirst Jobs There are no jobs that match: customer service. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. 400 Missouri Avenue Customer service is open late, and there are many ways to talk to representatives. ... PetFirst Celebrates 15 Years of Service: Jeffersonville Proclaimed “Most Pet-Friendly City in Indiana” ... 1 PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is … Advertisement. The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. PetFirst Pet Insurance Join the 207 people who’ve already reviewed PetFirst Pet Insurance. When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. If you have questions, please call our Customer Service team at 866-937-7387 or email us at submitclaim@petfirst.com. Key points: PetFirst provides pet insurance for cats and dogs of all ages. page 3 experience for their customer. There are several ways you can submit your claims and they keep you updated on the process. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service … Prepare to babysit their claims department every step of the way. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. Healthcare for many uninsured animals remains a challenge. Useful. We feel so happy to have our dog who is family to us on a plan from PetFirst. PetFirst. Best Cities for Jobs 2020 NEW! 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. Monday-Friday, 8am - 9pm EST. Sunday, 10am - 7pm EST. Customer Support. The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. The parents of Gipper, a 7-year old Mixed Breed Dog, were in for quite a shock when they found he had chewed on a loose electrical cord and ended up fracturing a tooth. Current Search Criteria. We try to keep their eating schedule the same way the pet owners do it. When team members know why exceptional customer service is so important and how to deliver exceptional customer service, they can set a new benchmark. Our list of the entity will be MetLife Pet Insurance a score of 4.8 out 5. 207 customer service team at 866-937-7387 or email us at submitclaim @ petfirst.com covered my vet bills and submit along... 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